Overview
Building dealership wealth, CSI, increased profits and staying competitive is a tough continuing challenge that is not getting easier. Using focus and facts helps you get there:
- Harvard Business Review shows that increasing Customer Retention Management by 5% increases dealer profits by over 25%.
- It is 10 time more expensive to solicit a new customer than to retain an old one.
- A customer is 17 times more likely to repurchase if they use your service department regularly.
- Less then 25% of dealer’s retail customer’s transition to their service department.
It’s an ongoing battle to keep your best and most profitable customers and your best employees.
Finite Corp programs help you face these challenges to keep your customer satisfied and improve your profits and keep your organization in good health!